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Privacy Policy

Last updated: August 24th, 2026

Welcome to the website and related services of EFFICIENCY TECHNOLOGY LIMITED (“we,” “us,” or “our”), provided under the name EI VPN (collectively, the “Service”).

We respect your privacy and are committed to processing personal information in a transparent, reasonable, and lawful manner in accordance with applicable data protection laws. This Privacy Policy explains how we collect, use, store, share, and protect personal information when you access or use the Service, as well as the rights you may have under applicable laws.

Please read this Privacy Policy carefully before using the Service.

1. Privacy Principles We Follow

EI VPN follows the principles of data minimization, purpose limitation, and privacy protection. We process personal information only to the extent reasonably necessary to provide, maintain, improve, and protect the Service.

No-Logs

We do not log your VPN-browsing activity, including the specific websites or online resources you access through the VPN, the content of your VPN traffic, or your DNS queries.

We do not maintain records of VPN-browsing activity that are associated with your account identity.

This No-Logs practice is subject to limited exceptions where processing or retention is required by applicable law or reasonably necessary for security protection, fraud prevention, abuse prevention, or the protection of the Service.

For clarity, we do not use these limited security or legal processing activities to create a profile of your VPN-browsing activity.

In particular, through the VPN Service, we do not log:

  • The specific websites or web pages you access;
  • The content of websites or communications you access through the VPN;
  • The content of network traffic sent or received through the VPN;
  • Your DNS queries;
  • VPN-browsing activity associated with a specific user account.

Scope of the No-Logs practice

We do not associate your VPN-browsing activity with your account identity.

This No-Logs practice applies specifically to VPN network activity generated through the EI VPN Service. It does not mean that we do not process other information that is necessary to provide accounts, process payments, operate the website, protect the Service, prevent fraud or abuse, or provide customer support, as described in this Privacy Policy.

2. Information We Collect and Process

2.1 Account Information

When you register an EI VPN account or create an account to synchronize your subscription benefits across different devices, we may process:

  • Email address;
  • Encrypted account credentials;
  • Account creation and account status information;
  • Subscription status associated with your account.

Your account password is securely stored using appropriate security measures. We do not store your password in plain text or obtain your plain-text password through our normal operations.

2.2 Subscription and Transaction Information

When you purchase a paid EI VPN subscription, we may process information related to the transaction, including:

  • Order number or transaction identifier;
  • Subscription plan and subscription status;
  • Purchase date and time;
  • Transaction amount;
  • Transaction currency;
  • Payment status;
  • Refund, revocation, or subscription change information.

We do not directly store full payment card numbers or sensitive payment card information such as CVV security codes.

Payment transactions may be processed by third-party payment service providers, such as Stripe, PayPal, or other applicable payment providers. These providers may process payment and transaction information in accordance with their own privacy policies and applicable data protection laws.

We generally receive only the information necessary from payment service providers to process orders, manage subscriptions, process refunds, and maintain financial records.

2.3 Website Operation and Security Information

To operate the website, prevent attacks, detect abnormal access, and maintain service security, we or our infrastructure service providers may process limited technical information, such as:

  • IP address;
  • Request date and time;
  • Browser and device type;
  • Operating system;
  • Information relating to network requests;
  • Error and security event information.

Such information is used only for legitimate purposes, including website operation, security protection, troubleshooting, and abuse prevention.

We do not use such technical information to create a profile of your VPN-browsing activity, nor do we use it to track websites or online activities accessed through the VPN.

Technical information that is no longer necessary for business, security, or legal purposes will be deleted, anonymized, or de-identified in accordance with applicable data retention practices.

2.4 Customer Support Information

When you contact us through email or other official channels, we may process information that you voluntarily provide, such as:

  • Email address;
  • Name or nickname, if voluntarily provided;
  • Questions, feedback, and other content you submit;
  • Order or account information provided to help us process your request.

This information is used to respond to your requests, handle after-sales matters, troubleshoot technical issues, and provide customer support.

3. How We Use Personal Information

We may process personal information for the following purposes:

3.1 Providing and Maintaining the Service

This may include:

  • Creating and managing your account;
  • Providing VPN services;
  • Synchronizing and managing subscription benefits;
  • Processing subscription purchases, refunds, and cancellations;
  • Providing customer support;
  • Maintaining the normal operation of the Service.

3.2 Security and Fraud Prevention

We may use necessary information to:

  • Prevent unauthorized account access;
  • Detect abnormal login activity;
  • Prevent payment fraud;
  • Prevent malicious attacks;
  • Prevent abuse of the Service;
  • Protect the security of our website and servers.
  • Security-related data is not used to log or analyze your VPN-browsing activity.

3.3 Service Improvement and Statistical Analysis

Where applicable, we may use anonymized, de-identified, or aggregated information to analyze the operation of the Service, including:

  • Service stability;
  • Error rates;
  • Page performance;
  • Feature usage;
  • Overall service quality.

3.4 Legal and Compliance Purposes

To the extent permitted or required by law, we may process necessary information to:

  • Comply with legal obligations;
  • Respond to lawful and valid legal processes;
  • Handle disputes;
  • Protect our legitimate rights and interests;
  • Prevent fraud, abuse, and security incidents.

Where the GDPR or other applicable data protection laws apply to you, we will rely on an appropriate legal basis for each processing activity, including:

  • Performance of a contract: for example, creating an account, providing VPN services, and processing subscriptions;
  • Legitimate interests: for example, service security, fraud prevention, system maintenance, and necessary business operations;
  • Consent: where consent is legally required, such as for certain non-essential cookies or specific marketing activities;
  • Legal obligations: where processing is necessary to comply with applicable tax, financial, or other legal requirements.

Withdrawal of consent

Where we rely on your consent as the legal basis for processing, you may withdraw your consent at any time to the extent permitted by applicable law. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

5. Cookies and Similar Technologies

Our website may use cookies, local storage, and similar technologies.

5.1 Necessary Cookies

Necessary cookies may be used to:

  • Keep the website functioning properly;
  • Maintain login sessions;
  • Protect account security;
  • Prevent fraud and malicious requests;
  • Store necessary service settings.
  • These cookies are generally necessary for the basic functionality of the website.

5.2 Analytics and Functional Cookies

If we use analytics or functionality-related cookies, we will obtain your consent where required by applicable law.

Such technologies may be used to understand overall website usage, improve page performance, and optimize the user experience.

5.3 Marketing and Advertising Cookies

Currently, we do not use cookies to log your VPN-browsing activity, and we do not sell your VPN usage activity to advertisers.

If we introduce advertising, marketing, or cross-site tracking technologies that require user consent in the future, we will provide appropriate choices and explain their purposes before enabling such technologies where required by applicable law.

You may manage or delete cookies through your browser settings. For non-essential cookies, you may also manage your preferences through any cookie settings tool provided on the website.

6. Third-Party Services and Data Sharing

We do not sell your personal information, and we do not sell, rent, or provide your VPN-browsing activity to advertisers.

To provide and maintain the Service, we may share limited information with necessary third-party service providers. These providers may process information only to the extent necessary to provide the relevant services and are expected to comply with applicable data protection and confidentiality obligations.

Third-party service providers may include:

  • Payment service providers: to process payments, subscriptions, refunds, and transactions;
  • Cloud and server providers: to host and operate the Service;
  • Security service providers: to prevent attacks, fraud, and malicious access;
  • Customer support providers: to process user inquiries and provide after-sales support;
  • Professional advisors and legal service providers: to provide necessary professional services.

Limits on third-party use

We do not permit third parties to use your information for independent marketing purposes unrelated to the services they provide to us, unless permitted by law or expressly authorized by you.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.

Generally:

  • Account information: retained while your account remains active and, after account deletion, retained or deleted as necessary for legal, dispute-resolution, or security purposes;
  • Transaction and financial information: retained as required by applicable tax, accounting, and financial laws;
  • Customer support information: retained for as long as necessary to process your request and resolve related issues;
  • Security and technical information: retained only for as long as necessary for security, troubleshooting, and abuse prevention purposes;
  • Anonymized or aggregated information: may continue to be used for statistical analysis and service improvement where it cannot reasonably be used to identify an individual.

End of the retention period

Different categories of information may be subject to different retention periods. When the applicable retention period expires, we will delete, anonymize, or de-identify the relevant information in accordance with applicable law.

8. Data Security

We implement reasonable and appropriate technical and organizational measures to protect personal information, including:

  • Encryption during transmission;
  • Secure storage of passwords and account credentials;
  • Access controls;
  • Security monitoring and anomaly detection;
  • Data minimization;
  • Security management of third-party service providers;
  • Necessary backup and disaster recovery measures.

Security limitations

Although we take reasonable security measures, no internet transmission or electronic storage system can be guaranteed to be completely secure. Therefore, we cannot guarantee that information will never be subject to unauthorized access, loss, or destruction.

9. International Data Transfers

Because we and our service providers may operate in different countries or regions, your personal information may be transferred to, stored in, or processed in jurisdictions outside the country or region where you are located.

If your personal information is protected by the GDPR or other applicable data protection laws, we will implement appropriate safeguards for international data transfers where legally required, such as:

  • Adequacy decisions recognized by the European Commission;
  • Standard Contractual Clauses (SCCs);
  • Other applicable cross-border data transfer mechanisms.

Transfer safeguards

We will take reasonable measures to ensure that transferred personal information receives protection consistent with applicable legal requirements.

10. Your Privacy Rights

Depending on applicable data protection laws, you may have the following rights:

  • Right of access: to request information about whether we process your personal information and to obtain relevant information;
  • Right to rectification: to request correction of inaccurate or incomplete information;
  • Right to deletion: to request deletion of personal information where the applicable legal conditions are met;
  • Right to restriction of processing: to request restriction of processing where the applicable legal conditions are met;
  • Right to data portability: where applicable, to receive relevant personal information in a structured, commonly used, and machine-readable format;
  • Right to object: in certain circumstances, to object to processing based on our legitimate interests;
  • Right to withdraw consent: to withdraw consent where processing is based on consent;
  • Right to opt out of marketing: to opt out of receiving direct marketing communications at any time.

Exercising your rights

To exercise these rights, please contact us at contact@eivpn.com. Where permitted by law, we may need to verify your identity before processing your request.

If you believe that our processing of personal information violates applicable data protection laws, you may also have the right to lodge a complaint with the relevant data protection authority.

11. Users Subject to the GDPR

If the GDPR applies to the processing of your personal information, we will provide the applicable data subject rights and safeguards required under the GDPR.

If you are located in the European Economic Area (EEA) or the United Kingdom, we will, where applicable, comply with the requirements of the GDPR or UK GDPR.

If applicable law requires us to appoint a Data Protection Officer (DPO) or an EU or UK representative, we will appoint the appropriate party as required and publish the relevant contact information through this Privacy Policy or other appropriate means.

12. CCPA/CPRA and U.S. State Privacy Laws

If you are a consumer residing in California, applicable law may provide you with rights including:

  • The right to know what personal information we collect and use;
  • The right to request access to personal information;
  • The right to request deletion of personal information;
  • The right to request correction of inaccurate information;
  • The right to opt out of the sale or sharing of personal information;
  • The right to limit certain uses of sensitive personal information;
  • The right not to be discriminated against for exercising applicable privacy rights.

Additional U.S. state rights

We do not sell your personal information, and we do not sell or share your personal information for cross-context behavioral advertising.

If other U.S. state privacy laws apply to you, including laws in states such as Nevada, we will provide applicable privacy rights to the extent required by those laws.

To exercise applicable privacy rights, please contact us at contact@eivpn.com.

13. Information We Do Not Collect or Use for Independent Purposes

In providing the VPN Service, we do not use the following information to create a personal browsing profile:

  • Websites you access through the VPN;
  • The content of your VPN traffic;
  • Your DNS queries;
  • VPN-browsing activity associated with your account.

How this limitation applies

We do not sell or rent such VPN activity information, nor do we use it for personalized advertising.

For clarity, we may still process information necessary to provide website functionality, account management, payment processing, security protection, customer support, and other functions as described elsewhere in this Privacy Policy.

14. Children's Privacy

The Service is not specifically directed at children.

We do not knowingly collect or process personal information from children under the age of 13. If you are a parent or legal guardian and believe that a child has provided personal information to us, please contact us at contact@eivpn.com.

After verifying the relevant circumstances, we will take reasonable measures to delete the information in accordance with applicable law.

If the laws of your jurisdiction establish a higher age threshold for children's privacy protection, we will comply with the applicable legal requirements.

15. Data Deletion and Account Closure

You may request deletion of your account and related personal information by contacting contact@eivpn.com.

After receiving and verifying your request, we will delete the relevant personal information to the extent permitted by applicable law. However, certain information may need to be retained for the following reasons:

  • Compliance with legal or regulatory obligations;
  • Tax or accounting requirements;
  • Resolution of unresolved disputes;
  • Prevention of fraud or abuse;
  • Performance or enforcement of contracts;
  • Protection of our legal rights.

Deletion after retention requirements end

When the applicable retention requirements no longer apply, we will delete or anonymize the relevant information in accordance with our applicable data retention practices.

If we receive a data request from a court, law enforcement agency, or other government authority with lawful jurisdiction, we will review the request for legality, scope of authority, and procedural requirements in accordance with applicable law.

Where legally permitted, we will seek to limit any disclosure to the minimum information legally required.

We cannot provide data that does not exist or that we have not retained.

17. Company Information and Applicable Law

EI VPN is provided by EFFICIENCY TECHNOLOGY LIMITED.

The processing of personal information described in this Privacy Policy is governed by applicable data protection laws.

If any provision of this Privacy Policy conflicts with mandatory data protection requirements applicable in a particular jurisdiction, the mandatory requirements of applicable law will prevail.

18. Updates to This Privacy Policy

We may update this Privacy Policy from time to time due to changes in our business, applicable laws and regulations, technology, or the Service.

If an update involves a material change to how we process personal information, we will notify you through website notices, in-app notifications, email, or other appropriate means as required by applicable law.

We will update the “Last updated” date at the top of this Privacy Policy when changes are made.

19. Contact Us

If you have any questions, requests, or complaints regarding this Privacy Policy, our processing of personal information, your data protection rights, or privacy compliance, please contact us:

Email: contact@eivpn.com

Company: EFFICIENCY TECHNOLOGY LIMITED

Address: The No. 1 Long Lok Road, Yuen Long, New Territories, Hong Kong

DUNS Number: 76-522-0500

We will process your request within the time period required by applicable law.

© 2026 EFFICIENCY TECHNOLOGY LIMITED. All rights reserved.